Behavioral Lag: When Practices Change But Patterns Don't
Behavioral lag occurs when organisations adopt new practices but communication patterns don’t evolve, causing both sides to revert to old habits under pressure.
Designing a Communication Infrastructure That Reduces Friction
How to reduce communication friction with availability windows, distributed decisions, and distinguishing real constraints from behavioral patterns you’re compensating for.
Communication Friction: Are Your User Stories Growing?
When user stories grow from cards to paragraphs, you don’t have better requirements—you have communication friction you’re compensating for with text.