Designing a Communication Infrastructure That Reduces Friction
How to reduce communication friction with availability windows, distributed decisions, and distinguishing real constraints from behavioral patterns you’re compensating for.
I Want to Speak to a Human Who Can Make Decisions
The story about a MOT that revealed a systemic problem in how organisations deal with decisions.
Communication Friction: Are Your User Stories Growing?
When user stories grow from cards to paragraphs, you don’t have better requirements—you have communication friction you’re compensating for with text.
The Skills You Optimized For Are Now Your Bottleneck
How “give it to the most capable developer” creates structural dependencies, and why your technical strengths now bottleneck team capability.